Beyond the Hands-On Approach: Health Information Management

In honor of Health Information Management Week, we sat down with Linda McKone, manager of Health Information Management Operations at Connecticut Children’s to discuss what happens behind-the scenes to keep patient information safe and secure.

Young Boy Accountant Wearing Glasses at Office Desk

Patient care is typically thought of as the hands-on process of treating and healing. Linda McKone, Operations Manager of Health Information Management (HIM) here at Connecticut Children’s, would suggest that patient care goes beyond the hands-on approach.

HIM’s primary function is to collect patient information for Connecticut Children’s, and keep that information accurate, safe, and up to date when a patient and their family need it. McKone firmly holds that while “we are not hands-on patient care, everything we do impacts patient care.” Whether the task is scanning and indexing patient records, or confirming that releases are going to those entitled to patient information, the work of managing a patient’s health information contributes to the continuity of patient care.

The work of keeping health information safe and accurate, however, can be complicated. For instance, in this modern era, HIM must work with multiple record formats as well as with the information being stored in various locations. Previously, being timely with patient information was as simple as making a photocopy of the paper record and sending it out the door. Today, there is the time consuming process of scanning paper documents and uploading them to online databases, as well as maintaining microfiche files. To add to the process, HIM has to gather health information from Connecticut Children’s locations around the state.

Although HIM faces its challenges, new technology has helped create an overall positive impact on the patient’s care and experience. For example, this new technology allows us to offer tools like MyChart and CareEverywhere, which provide access to some parts of a patient’s medical record to families and outside providers, respectively.

McKone has full confidence in her team in HIM. Despite all the demands on their time and the varying workflow, Linda and her Assistant Manager Steven Ross proudly hold that “the staff members have stepped up and people are doing things that aren’t normally expected of them.” The staff’s “what can we do to help” attitude allows HIM to reach and successfully exceed goals; such as scanning over one million pages of patient information into our online database from January 2016 to November 2016.

Regardless of the challenge that may surface, the staff in Health Information Management has sustained outstanding patient care by keeping patients’ health information accurate and secure.


Swimming for Beginners

Written by Katie Kelly in honor of her brother Joe

K and J

Everyone knows the situation when a parent introduces his/her child to a friend who hasn’t seen the child in years. The friend says, “Oh you’ve gotten so big!” and the child simply smiles and nods in response, lost for words to reply. My mother has a lot of friends, meaning a lot of smiles and nods to virtual strangers were portrayed on my part. I carry this frequently recurring experience to remember a very important lesson my mother taught me: you can only make a first impression once. So I now find myself in this situation again–talking to virtual strangers, mothers and fathers and adults alike, trying to make a good first impression. This time, however, I will not just smile and nod and be polite. This time, I am going to tell you a story about a boy who loved math, pie, and football.

Joe was an anomaly. No matter who he was with or how old he was, he was different from all who surrounded him. Joe had a calm demeanor in all situations, despite the chaos spinning around him. He was a cornerstone to rely upon in a storm, a firm hand to hold in times of need. Joe’s deep blue eyes held wisdom from years and years beyond his physical existence. Everyone could find a companion in this lumbering, soft giant. Joe possessed such sincere and profound kindness, one often questioned how old this kid actually was. Despite all of the beautiful things that created his character, Joe was diagnosed with brain cancer in 2010. Was it fair? Of course not. Was he, of all people in the world, supposed to be punished with the burden of illness? Absolutely not. But, opinions do not change fact, and my family did not have the power to change our reality. Not once did Joe cry out “Why me!”No. He took this crushing blow in his lumbering stride and continued on. His strength never wavered, his deep blue eyes never filled with tears. As death eventually parted the two of us, I have memorialized my brother. In death we are granted this privilege, to glorify our loved ones in only a positive light, but this brilliance does not always cast sunshine onto the lives of the living. Often dark clouds and spontaneous rainstorms are cast upon us, and it is with the guidance of others and faith in ourselves that we swim through the floods of rain to reach land, to reach solid ground to plant our feet upon.

The only pearl of wisdom I offer parents about enduring this great, immense mass of water is that everyone swims differently. The power of the current may be relentless, but as long as you kick your legs and move your arms, you are making progress. It is not the job of a lifeguard to instruct those in the water how to swim and deal with the onslaught of waves that come their way, it is the job of the lifeguard to throw in a life preserver or provide assistance when someone is struggling to keep their head above water. I may prefer the butterfly, you may like to backstroke, another may enjoy the dog paddle, but we are all swimming with the same goal–to reach land. In times of sickness, death, and trying, it is the role of parents to be the lifeguard. Watch over your swimmers in the water and provide assistance when necessary, but you can’t carry them to shore yourself, then they will never learn how to survive the rough waters on their own. Provide your children whatever resources, tools, or outlets necessary for them to cope with the grievances they are facing.

So, here I am–a life preserver, or, for those who are just getting their toes wet, those little inflatable wings you slip on new swimmer’s’ arms. I am a vessel, an option, a tool to anyone who needs help staying above water, or just wants someone to chat with as they float along. Let your kids decide how they want to swim, who they choose to swim with, and once in a while, throw them a life preserver or two.

Clinical Support Services Celebrates Spring with South Park Inn Residents

Connecticut Children’s Division of Clinical Support Services and the Division of Clinical Support Services Advisory Council joined forces to help spring bloom at the South Park Inn Homeless Shelter in Hartford. Earlier this year, the team held a fundraiser to bring that idea to life.

Group4Giving back to the children and families of the local community is a huge priority for the Division of Clinical Support Services, which includes 240 employees across the following ten departments: Clinical Nutrition, Pharmacy, Radiology, Physical Therapy, Occupational Therapy, Speech Language Pathology, Respiratory, Neurodiagnostics and Sleep, Cardiopulmonary Services and Audiology.

IMG_4115On March 3rd, staff from these departments decorated the walls and tables of the South Park Inn for a spring dinner that served approximately 100 meals, a portion of which was donated and prepared by the Food Services department.  One volunteer from each department was present at the Inn to serve and help prepare dinner meals for those unable to attend due to their work schedules.

IMG_4099The decorations and centerpieces spanned from paper, silk and crocheted flowers to a flower pot composed of colored pencils. The room was completely transformed in celebration of the new season and the residents were pleasantly surprised, expressing their appreciation for the special evening.

IMG_4111“This event allowed us to interact with local families in a caring way beyond our role as medical care providers” said Katherine Vance, Registered Dietitian for the Center for Digestive Diseases. “I was so proud of the multiple ways my coworkers in the Division of Clinical Support Services worked together to create an event to nourish and cheer people who needed a little bit of both. I think it brought us all closer together and more connected to our immediate community.”

Daylight Savings Time: Ways to Prepare

Connecticut Children’s  “Bedtime Doctor” Lynelle Schneeberg, PsyD, joins our blog to share some valuable techniques that can help prepare you and your family for Daylight Savings on March 12.

cute little girl on morning

There are two ways to prepare for Daylight Savings Time. Adjust gradually during the week before the change: If your child goes to bed at 8pm, put him or her to bed at 7:45, 7:30, and so on until you have made up the hour. Adjust naps, too. OR you can…

Adjust on the actual weekend of the change: On Saturday night, adjust the clocks in your home after your children go to bed.  On Sunday morning, get your children up at the time they’ll need to rise on Monday morning.  On Sunday,  you will also want to expose them to sunlight at the “new” rise time for at least 30-60 minutes (play/walk outdoors) and have breakfast at the new time, too.

~ All day Sunday, do everything at the new time (meals, naps, bedtime routine) and put them to bed “on time” (an hour early but read longer perhaps).

~ Using your typical bedtime routine will help to cue sleep.

~ Try to help your children go into the change well rested.

~ Be patient if your children are short-tempered during the first week of the change.

~ It should take your children about a week to adjust.

In addition, it always helps to get up at about the same time each day, every day.  The weekend rise time should not be more than an hour or so later than the weekday arise time.  This helps to keep the “body clock” set properly.  Sleeping in later on the weekends makes it much harder to go to sleep on a Sunday night, for example, because there has not been enough “wake time” to let the body know that it’s time for sleep again at the desired bedtime.  Consistent wake times also help decrease irritability at rise time work and school days.

In the morning, try sunlight exposure to help with awakening at the desired time.  The bed can be situated near a window with open drapes.  If outdoor sunlight exposure can be obtained, this is even more ideal.  Perhaps breakfast can be eaten outdoors or while waiting for the bus for a school-age child or teen or perhaps some time can be spent outside after arriving at work or school during a break.  Sunlight exposure signals the brain to “wake up” fully and sets the clock for the same rise time the next day.

Some light physical activity (walking the dog or walking to the bus stop) and a breakfast with protein (a protein shake or an egg, for example) are also helpful.  On the weekends, schedule an enjoyable activity to take place at the desired wake up time so it is not so difficult to get up.

Some teens and adults may also benefit from a small dose of caffeine (perhaps a cup of strong tea or coffee) in the morning but generally, large amounts of caffeine should be avoided.  Use the word CALF to remember how to set the clock: Caffeine, Activity, Light (sunlight) exposure and Food.

Connecticut Children’s Sleep Center specializes in diagnosing disorders that disturb children’s sleep. To learn more about our center, please visit